Starwardz

Support & FAQ

We’re here to help with installs, purchases, subscriptions, and technical issues. Email us anytime and we’ll get back within 1–2 business days.

Email Support Refund Policy

Hours: Mon–Fri · 9:00–17:00 CT · United States (Iowa) · Response in 1–2 business days

Quick Contact

Tip: paste into your email to Bstewart@starwardz.com.

Frequently Asked Questions

How do I install the apps?
Visit Apps, open your chosen product page, and follow the store link for your platform (Android/iOS).
I purchased but features didn’t unlock.
Make sure you’re signed into the same account used at purchase and that the device has internet access to validate the receipt. If the issue persists, email us your receipt and device model.
How do I cancel a subscription?
Subscriptions are managed by your app store account (Google Play / App Store). Open the store’s Subscriptions page and cancel from there. If you bought directly from us, contact support and we’ll assist.
Do you store my personal data?
We collect only what’s needed to operate the apps (e.g., purchase receipts, telemetry, crash logs). See our Privacy Policy for full details.
Can I get a refund?
Yes—review the Refund Policy for eligibility and steps.

Troubleshooting Checklist

  • Restart the app / device.
  • Update to the latest app version.
  • Ensure an active internet connection.
  • Verify you’re signed into the correct store/account.
  • Reinstall if a feature seems stuck (your purchases are safe).