Starwardz

Refund Policy

Last updated: November 30, 2025

1. Overview

We want you to love our apps. If something isn’t right, reach us at Bstewart@starwardz.com. This policy explains eligibility and how to request a refund.

2. Where You Purchased Matters

  • App Stores (Google Play / Apple App Store): Refunds are handled by the store and follow their rules and timelines. Submit the request through your store account.
  • Direct Purchases from Starwardz: Contact us directly with your order email and receipt.

3. Eligibility Window

  • One-time purchases: typically within 14 days of purchase.
  • Subscriptions: refunds are considered for recent renewals if the service was not meaningfully used.
  • Abuse or repeated refunding may disqualify eligibility.

Note: Local laws may provide additional rights; we comply with applicable regulations (e.g., EU/UK consumer rights).

4. Non-Refundable Situations

  • Significant usage after purchase where the app functioned as described.
  • Issues caused by modified devices, unsupported OS versions, or third-party conflicts outside our control.
  • Missing or invalid proof of purchase for direct sales.

5. How to Request a Refund

  1. Include your full name, email used for purchase, and order ID/receipt.
  2. Tell us which app and describe the issue (screenshots help).
  3. Send to Bstewart@starwardz.com.
  4. If via app store, submit through your store account; we’ll support the review if needed.

6. Processing Time

Once approved, refunds are issued to the original payment method. Timing depends on your bank or app store (typically 5–10 business days for banks; stores may vary).

7. Chargebacks

Please contact us first—most issues can be resolved quickly. Unwarranted chargebacks may result in account limitations.

8. Contact

Starwardz LLC
United States, Iowa
Email: Bstewart@starwardz.com